At Epiploic, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read our returns and refund policy below for details.
Returns
- Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as personalized or custom-made products, are non-returnable unless defective or damaged.
- Return Process:
- Contact our customer support team at [email protected] to initiate a return.
- Provide your order number, a description of the issue, and, if applicable, photos of the item.
- We will provide you with return instructions and a shipping label, if eligible.
- Shipping for Returns:
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Refunds
- Refund Eligibility:
- Refunds are issued once the returned item has been inspected and approved.
- We will notify you via email once your return is received and inspected.
- Refund Processing:
- If approved, refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to a mistake on our part.
- Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Exchanges:
- If you need to exchange an item, follow the return process and place a new order for the replacement item.